Delivery & Return Policy – ClickAndGet.site

At ClickAndGet.site, we aim to provide fast, reliable delivery and a hassle-free return experience. This Delivery & Return Policy outlines how orders are shipped, delivered, and handled in case of returns.

By placing an order on our website, you agree to the terms outlined below.

1. Delivery Coverage

We currently offer delivery services:

  • Across UAE (Qatar)

  • Additional regions may be added in the future

Delivery availability may vary depending on your location.

2. Order Processing Time

  • Orders are processed within 1–2 business days after confirmation

  • Orders placed on weekends or public holidays are processed on the next working day

  • You will receive confirmation once your order is dispatched

3. Delivery Timeframes

Estimated delivery times:

  • Major cities: 2–4 business days

  • Remote areas: 3–7 business days

Delivery timelines are estimates and may vary due to:

  • Courier delays

  • Weather conditions

  • Public holidays or unforeseen circumstances

4. Shipping Charges

  • Shipping charges may vary based on:

    • Location

    • Order value

    • Promotions or discounts

Any applicable shipping fees will be displayed at checkout.

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) for customer convenience.

  • Please ensure availability at the delivery address

  • Orders may be confirmed via phone before dispatch

We reserve the right to cancel unverified COD orders.

6. Order Tracking

  • Tracking details will be provided once your order is shipped

  • You can track your shipment through the courier service

7. Delivery Issues

If you face any delivery-related issues:

  • Delayed delivery

  • Missing items

  • Damaged package

Please contact us within 24–48 hours of receiving your order.

8. Return Policy Overview

We offer a simple return process under specific conditions.

You may request a return if:

  • You receive a damaged or defective product

  • You receive the wrong item

  • The product does not match the description

9. Return Conditions

To be eligible for a return:

  • Request must be made within 3–7 days of delivery

  • Product must be unused and in original packaging

  • All tags, accessories, and invoices must be included

Returns that do not meet these conditions may be rejected.

10. Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged items (not caused by us)

  • Items without original packaging

  • Clearance or final sale products

  • Personal care items (if opened)

11. Return Process

To initiate a return:

  1. Contact our support team via email

  2. Provide:

    • Order ID

    • Reason for return

    • Images (if applicable)

  3. Wait for approval

  4. Ship the product back if instructed

Our team will guide you through the process.

12. Return Shipping

  • Customers may be responsible for return shipping costs unless the issue is from our side

  • We recommend using a trackable shipping method

13. Refunds & Replacements

Once your return is approved:

Refunds:

  • Processed within 5–10 business days

  • Issued via original payment method or alternative method

Replacements:

  • Provided for damaged, defective, or incorrect items

  • Shipped after return verification

14. Failed Delivery Attempts

  • If delivery fails due to incorrect address or unavailability, re-delivery may incur additional charges

  • Orders may be canceled after multiple failed attempts

15. Policy Updates

We may update this Delivery & Return Policy at any time. Changes will take effect immediately upon posting on this page.

16. Contact Us

For delivery or return inquiries:

📧 Email: info@clickandget.site 

17. Customer Agreement

By placing an order on ClickAndGet.site, you confirm that you have read, understood, and agreed to this Delivery & Return Policy.